Shipping and Returns Policy
Hanks Brand offers a shipping service through the GLS company. Any order placed through our website will not have any minimum order conditions or special exceptions.
Free for Peninsula
Balearic Islands: € 10
Cash on delivery - available only for Peninsula € 2
Europe € 12:
Germany, Austria, Belgium, Czechia, Croatia, Denmark, Slovakia, Estonia, Finland, France, Greece, Hungary, Liechtenstein, Lithuania, Norway, Netherlands, Poland, Romania, Sweden, Ukraine, Italy, Latvia
Delivery (approximate times):
2 to 5 business days
Monday to Friday from 9:00 a.m. to 7:00 p.m.
Deliveries are not made on Saturdays, Sundays or on holidays corresponding to each region.
The indicated shipping conditions may vary in times of sales or promotions, with approximate delivery times of between 6 and 10 working days.
Notwithstanding the foregoing, compliance with these deadlines also depends on third parties, Liberitae cannot guarantee a period of less than 15 days
We offer you the option at no additional cost to request the exchange of one product for another, this can be very useful if you need to change the size, color or even the model, in any case you should send an email to firstname.lastname@example.org, indicating the order number, reference of the items to be changed and the reason for the change. Once we have received your information, we will contact you to indicate the date on which GLS will take the new order and collect the old one.
The shipping cost is free only in the first change of each order, if there is a second change, it will be fully paid by the customer (€ 3.95)
Liberitae offers the possibility to return your purchase within a maximum period of fifteen days (15) from the delivery date, as long as the products purchased are in the same condition in which they were received, without having been used and with their original packaging
In order to make returns, you must contact our customer service department by sending an email to email@example.com, indicating the order number, the reference of the items to be returned and the reason for the return. Once we have received your information, we will contact you to indicate the date on which GLS will pick up the package.
Returns will have a cost of € 3.95 for the peninsula and € 7 for EU Countries* and the Balearic Islands, which will be deducted from the final amount to be reimbursed, except if it is an item with a defect.
*Germany, Austria, Belgium, Czechia, Croatia, Denmark, Slovakia, Estonia, Finland, France, Greece, Hungary, Liechtenstein, Lithuania, Norway, Netherlands, Poland, Romania, Sweden, Ukraine, Italy, Latvia
Refunds will be made in the same payment method used.
The collections will be made at the same shipping address, in case you want to change it, please tell us when requesting the return. Hanks Brand Liberitae S.L will carry out the refund authorization between 24 hours and 48 hours after receiving the package, however the refund times will depend on the bank and payment method that has been used.